Frequently Asked Questions (FAQs)
Do I need Data Service/Internet/GPRS to access the Instant SMS service?
No, you do not need a Data Service/Internet/GPRS connection to use this service. You can avail this service from all mobile phones using the standard SMS service.
I have just received my upgraded/replaced BOBCARD. Can I still fetch information about my old card?
If you have upgraded/replaced your BOBCARD, all details of your old card would have been migrated to your new card. You need to SMS query-specific KEYWORD XXXX, where XXXX will be last 4 digits of your new BOBCARD.
How soon can my card be blocked once I send the request through Instant SMS service?
We will block your card the moment we receive your card block request through SMS. An instant block confirmation SMS will also be sent to you. If you do not receive a confirmation SMS from us within 5 minutes of your request, please do not consider the card to have been blocked. Please call up our Toll-free Helpline, and get your card blocked immediately in order to avoid any misuse or Log-in to your online card account at https://online.bobcards.com/ with your username and password.