Grievance & Redressal Mechanism

We believe that successful businesses are based on long-lasting relationships with customers. BOBCARD Limited thus strives to be a customer-friendly Credit Card Issuer. We have set up a separate Customer Grievances and Redressal Cell, which takes care of customer queries, complaints & and grievances.

We provide the following services using multiple channels to our valued customers.

Self-Serve Support

Login on Portal

Register on the Mobile App ‘BOBCARD’ available on GooglePlay & AppStore

Whatsapp connect by Sending ‘Hi’ on WhatsApp at +91-7208476628

Phone Call Support

If the Customer has any query or complaint, they can call us on the following numbers of our Corporate Office.

Issues Phone. No.
Hotlisting of Card
Status of Credit Card Application Track status at Track Application or Call Toll-Free (24x7) on 1800 103 1006/ 1800 2665 100 & 1800 2667 100
All other queries Call Toll -Free (24x7) on 1800 103 1006/ 1800 2665 100 & 1800 2667 100

Please be ready with the following information before making a call - Your credit card number, your name, your contact phone number, your e-mail ID (If any).

E-mail Support

Customer can also write an e-mail to us at to register their queries/complaints.

Customer Grievances & Redressal Mechanism

We have also setup our customer grievances and redressal mechanism to address the complaints of the customers.

  Customer Action Response Time
Level 1 Kindly email at

5 Working Days

If your complaint is still unresolved, you can write to Level 2 Kindly address your query to Mr. Ravi Ranjan Kumar, Grievance Redressal Officer at or Call at 022- 41683700 (Ext. 433) 15TH FLOOR, 1502/1503/1504, DLH PARK, S.V. ROAD, GOREGAON, Mumbai- 400 102 (WEST)

3 Working Days